Refund policy

RIGHT OF WITHDRAWAL AND RETURNS

Consumers have the right to withdraw from their purchase within 14 days of delivery of the item, without having to provide any reason.

To exercise the right of withdrawal, you may contact us at info@strapora.it, clearly stating your decision to withdraw from the purchase. To help us process your request, we recommend including your order number and the product concerned.

The product may be inspected and handled only to the extent necessary to establish its nature, characteristics and functioning. The customer is responsible for any diminished value resulting from handling or use beyond what is necessary for this purpose.

Where possible, we ask that the product be returned complete with its original packaging, accessories and any other items supplied with the product.

After notifying us of your decision to withdraw, the product must be returned without undue delay and in any event within 14 days from the date on which the withdrawal was communicated.

Returns must be sent to the following address:

STRAPORA c/o Giannini-Rizzi
Via Enrico de Nicola 45
76121 Barletta BT
Italy

The above address is intended exclusively for receiving returns and is not a retail location open to the public.

After receiving your withdrawal request, we will provide the information required to complete the return correctly.

The direct cost of returning the product is borne by the customer, except in the case of a defective, damaged, incorrect or non-conforming product.

For any questions regarding returns and refunds, you can contact us at info@strapora.it or via WhatsApp at +39 378 438 3664.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order upon delivery and contact us promptly if the product is defective, damaged, non-conforming or different from the item ordered.

In these cases, please contact us before sending the product back so that we can assess the issue and provide the appropriate return instructions.

For defective, damaged, incorrect or non-conforming products, all rights granted to consumers under the applicable statutory guarantee provisions remain unaffected.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply in the cases expressly provided for by applicable law, including, where relevant, goods made to the consumer’s specifications or clearly personalised.

If you have any questions about whether the right of withdrawal applies to a specific product, please contact us at info@strapora.it.

EXCHANGES

If you wish to exchange an item, the simplest procedure is to return the purchased product in accordance with this policy and then place a new order for the item you require.

RIGHT OF WITHDRAWAL IN THE EUROPEAN UNION

For distance purchases made within the European Union, consumers have the right to withdraw from the purchase within 14 days of delivery, without having to provide any reason.

The product may be inspected to the extent necessary to establish its nature, characteristics and functioning.

The consumer is responsible for any diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics and functioning.

Once the decision to withdraw has been communicated, the product must be returned without undue delay and in any event within 14 days from the date on which the withdrawal was communicated.

REFUNDS

Where the right of withdrawal has been validly exercised, payments received in connection with the purchase will be refunded, including, where applicable, the cost of the standard delivery method offered for the order.

Any additional costs resulting from the customer choosing a more expensive delivery method than the least expensive standard delivery option offered will not be refunded.

The refund will be made using the same payment method used for the original purchase, unless otherwise agreed, without undue delay and in any event within the time limits established by applicable law.

The refund may be withheld until we have received the returned product or until the customer provides evidence that the product has been sent back, whichever occurs first.

Once the return has been received, we will inspect the condition of the product and notify you of the outcome of the return process.

Please note that your bank or payment service provider may require additional processing time before the refund becomes visible in your account.

If you have not received your refund within a reasonable period after our confirmation, please contact us at info@strapora.it.